Handmade Lampshades, Lamp Bases & Accessories
SHIPPING & RETURNS
SHIPPING POLICY
Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues. In this instance we will keep you updated on your orders progress via email.
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Your delivery is complete when the items are delivered to the address you have given us. If no one is available to take delivery at this address a note will be left advising on next steps. If you have not accepted delivery after three attempts by us, we may treat the contract as being cancelled by you.
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If you have any further questions regarding delivery our Customer Services Team are happy to assist. Please contact them hello@thirtythreeinteriors.co.uk
RETURN & EXCHANGE POLICY
LAMP BASES
All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 24 hours.
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We are unable to replace or refund any items if we are not notified within this time. Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
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You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.
When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.
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LAMPSHADES
As each of our lampshades are custom-made we do not offer any refunds on them.
As the fabric, backing and frame are sourced, purchased and cut specifically to fulfil the order, to your exact specification, they fall within the Bespoke Goods Exemption of consumer law.
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If the lampshade has arrived faulty due to delivery issues we will do our best to work with you and the courier company to refund you.
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If the lampshade fabric is faulty, even after the meticulous checks our shades go through this can happen, we will take back the shade and re-make it for you.
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This does not apply to ready made shades in the sample sale which are fully refundable.